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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dai Xuan

May 8, 2026

5  out of  5
rating by Dai Xuan
"I had a great experience working with Sandy as my insurance agent. She was very helpful, professional, and patient throughout the whole process. She explained everything clearly and helped me find a great car insurance policy at a good price. Highly recommend"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Sandy provided you with helpful, professional, and patient service. It's wonderful that she was able to clearly explain everything and help you find a great car insurance policy at a good price. We truly appreciate your recommendation! If you ever need assistance in the future, please don't hesitate to reach out."
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Jay

April 24, 2026

5  out of  5
rating by Jay
"Kaitlin was very Helpful and knowledgeable and very patient and worked with me to save extra money on my car insurance. I’d work with her again. I highly recommend her for all your insurance needs"
We responded:
"We’re so glad to hear Kaitlin provided such a helpful and patient experience while finding you savings on your car insurance. She truly cares about making sure our customers feel confident and well taken care of. We appreciate your recommendation and are always here whenever you need us! Thanks Jay!"
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Ryley Pusey

April 22, 2026

5  out of  5
rating by Ryley Pusey
"Kaitlin is amazing to work with. She not only got us better coverage for our home, auto and boat, but also saved us a large amount of money for the year. Thank you, Kaitlin!"
We responded:
"Thank you for the kind words! We’re so glad Kaitlin was able to help you secure better coverage for your home, auto, and boat while also finding meaningful savings. She truly cares about making the process clear and worthwhile. We appreciate your trust in us and are always here if you need anything!"
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Jesse Fulwiler

April 21, 2026

5  out of  5
rating by Jesse Fulwiler
"State Farm helped me work through the purchase of homeowners insurance and all that entails. Ended up moving my auto policy over to them as well. Kaitlin Ball was patient and great to work with as we moved through the process. I never thought insurance conversations would be fun but she nailed it. Thanks again Kaitlin!"
We responded:
"Jesse, thank you for sharing this! We’re so glad we could help make your homeowners insurance purchase a smooth process, and even better that we were able to bring your auto coverage over too. Thanks for trusting enough to make the switch! Looking forward to working with you!"
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Sandy Ng

April 21, 2026

5  out of  5
rating by Sandy Ng
"Staff very helpfull and knowledgeable"
We responded:
"Thank you, Sandy, for your awesome feedback!"
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Brian McCormick

April 15, 2026

5  out of  5
rating by Brian McCormick
"Kaitlin was super easy to work with and helped us do a thorough review of our policies. She helped us explore our best options and save us money at the same time. We highly recommend her"
We responded:
"Thank you for the thoughtful review! We’re so glad Kaitlin made the process easy and took the time to walk through your policies thoroughly. Helping you find the right coverage while saving money is exactly what we aim for. We truly appreciate your recommendation!"
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Brian Schrantz

April 14, 2026

5  out of  5
rating by Brian Schrantz
"This was a 5 star experience. Kaitlin was very nice, informative, and knowledgeable about all aspects of insurance."
We responded:
"Thank you for the 5-star review Brian! We’re so glad to hear Kaitlin provided such a helpful and knowledgeable experience. We truly appreciate you trusting us with your insurance needs and are always here if you need anything!"
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Franziska Womack

April 14, 2026

5  out of  5
rating by Franziska Womack
"KATLIN WAS VERY HELPFUL MADE MY INSURANCE BUYING A GREAT EXPERIENCE SHE DID A GREAT job"
We responded:
"Thank you for sharing your experience, Franziiska! We’re so glad Kaitlin made your insurance experience smooth and enjoyable. That’s exactly what we strive for. We truly appreciate you trusting us with your coverage and are always here whenever you need us!"
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Jason Kruly

April 13, 2026

5  out of  5
rating by Jason Kruly
"Kaitlin was extremely helpful"
We responded:
"Kaitlin will love hearing this. Thank you! We’re so glad she was able to help and make your experience a smooth one. We truly appreciate you choosing our office and trusting us with your insurance needs."
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Haley Harrington

March 24, 2026

5  out of  5
rating by Haley Harrington
"Katie was great"
We responded:
"Thank you for the kind words! We’re so glad to hear Katie took great care of you. She truly goes above and beyond to make sure everything is clear, smooth, and stress-free. We appreciate you trusting us with your insurance needs!"
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Jamie Orendor

March 12, 2026

5  out of  5
rating by Jamie Orendor
"Kaitlin was awesome! I had really bad issues with my previous ins. so I called Kaitlin told her what was happening and she took the time to straighten everything out and even lower our policy $100. I appreciate everything she has done. I loved that I could talk to her and didnt feel rushed. Thanks so much Kaitlin!!"
We responded:
"Thank you so much for sharing this! We’re really glad Kaitlin was able to help turn a frustrating insurance situation into a smooth one. Taking the time to listen and make sure everything is straightened out is exactly how she approaches her work, and we’re lucky to have her on our team. We appreciate your trust and are always here whenever you need us!"
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Juan Rios

March 6, 2026

5  out of  5
rating by Juan Rios
"Kaitlin es muy amable, atenta y muy paciente para atendernos. Nos respondió todas nuestras preguntas y dudas con mucha amabilidad. Nos dio muy buenas opciones, se los recomiendo. Gracias Kaitlin"
We responded:
"We’re so glad Kaitlin was able to make the process easy and help you find the right coverage. Providing clear guidance and responsive service is exactly what we strive for when helping people with their State Farm Auto Insurance and other coverage needs. We truly appreciate the recommendation!"
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Ethan Scaramozzino

February 26, 2026

5  out of  5
rating by Ethan Scaramozzino
"Kaitlyn was a breeze to work with and a nice breath of fresh air. She managed to save me $275 a month in a matter of minutes. Rare to find someone like her nowadays with the constant robot calls and automated services companies use.. 5 stars isn't enough. Extremely grateful!"
We responded:
"Thank you so much for the kind words! We’re thrilled to hear Kaitlyn made the process easy and helped you save $275 a month. What a win! We pride ourselves on real conversations and personal service, not robots or call centers, so this means a lot. We’re grateful for the opportunity to serve you!"
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Barbara Bohart

February 25, 2026

5  out of  5
rating by Barbara Bohart
"Kaitlin was great. Very thorough, knowledgeable and friendly"
We responded:
"Thanks for your lovely review, Barbara! I’ll be sure to share this with Kaitlin. We’re so happy you chose State Farm as your insurance provider. Welcome!"
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Eli

February 23, 2026

5  out of  5
rating by Eli
"I really appreciate Autumn and her whole team. Shout out to Talia! They've been really helpful with details about my car and rental insurance. They always respond quickly. And I like the convenience of communicating by text rather than phone or email for most things. Great people and I definitely recommend them!"
We responded:
"Thank you so much for your kind words and recommendation, Eli! Talia will love the shoutout! She works hard to make your auto and renters insurance simple and stress-free. We’re so glad texting makes communication easy and convenient for you. We’re always here whenever you need us!"
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Moriah Rose

February 13, 2026

4  out of  5
rating by Moriah Rose
"Kaitlin was wonderful to work with and provided us with a great quote for our new home. She was friendly, professional, and very easy to talk to throughout the process. There was a brief moment of confusion regarding a verification request, but Kaitlin was helpful and made everything feel straightforward. Overall, a very positive experience."
We responded:
"Thank you for the kind words! We’re so glad Kaitlin was able to provide a great quote for your new home and make the process easy and comfortable. We appreciate your patience during the brief verification confusion and are happy she was able to quickly clear things up. We’re here anytime you need us! "
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Herbie Rodriguez

February 13, 2026

5  out of  5
rating by Herbie Rodriguez
"I had a great experience working with Kaitlin as my insurance agent. She was very kind, professional, and extremely helpful throughout the entire process. She took the time to answer all of my questions clearly and made sure I understood everything. I really appreciated how responsive she was. She always kept me updated and followed up with me when needed. She made the whole experience smooth and stress-free. I truly appreciate all her help and highly recommend Kaitlin to anyone looking for a knowledgeable and trustworthy insurance agent!💯😬"
We responded:
"We’re grateful you trusted us with your State Farm Auto Insurance, and we’re so glad Kaitlin’s professionalism, responsiveness, and follow-through made a difference. That’s exactly the experience we strive to provide every day. Thank you again for your recommendation!"
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Santiago Mata

February 11, 2026

5  out of  5
rating by Santiago Mata
"There were able to lower my price car insurance, and added life insurance for a much lower price. Thanks kaitlin."
We responded:
"We’re so glad we could help lower your State Farm auto insurance and add State Farm life insurance at a better price. That’s exactly what we’re here for. Kaitlin will be so happy to see this! Thanks again! "
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Brenda Kee

February 10, 2026

5  out of  5
rating by Brenda Kee
"Kaitlyn was so kind and efficient! I would definitely recommend her to anyone looking for a new policy!! Thank Kaitlyn…"
We responded:
"Thank you so much for your kind words!We’re so glad Kaitlyn made the process smooth and efficient for you. Your recommendation means the world to us. We truly appreciate your trust!"
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Kari Chicketti

February 9, 2026

5  out of  5
rating by Kari Chicketti
"Was super quick, and Kaitlin saved us $500 a year!"
We responded:
"Wow, thank you for the amazing 5-star review, Kari! It means a lot to us here in Bothell to know that you had such a wonderful experience with us here on State Farm Agent Autumn Nelson’s Team."
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Jared Dillenburg

February 9, 2026

5  out of  5
rating by Jared Dillenburg
"Kaitlin made it seamless and easy as possible!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Kaitlin made your experience with State Farm Life Insurance seamless and easy. We appreciate your trust and are always here to help with any of your insurance needs!"
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Samantha Ruvalcaba

January 29, 2026

5  out of  5
rating by Samantha Ruvalcaba
"Kaitlin was SO kind & so sweet!! Thank you so much for all of your patience & all of the information you shared with me. It was easy to follow and understand. God bless you!♥️"
We responded:
"Samantha, Thanks for choosing us and leaving such a great review! We're glad you had a great experience, and we look forward to continuing to exceed your expectations! Thanks again and we look forward to seeing you again soon."
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MADZnGREGZ Jenks

January 27, 2026

5  out of  5
rating by MADZnGREGZ Jenks
"Kaitlyn has been nothing but great, communication was on point, handled everything top notch. Everything I was looking for in a bundle she made it happen for me. Gave her my info and she took it from there, found me the best rate with auto, life and home insurance. Greatly appreciate her, sometimes god send you to the right people at the right time and Kaitlyn was just that. Greatly appreciate her. Much Mahalo and Aloha…"
We responded:
"Mahalo for the kind words! Kaitlin is all about delivering that State Farm experience. We’re so glad she helped you lock in the best fit for your Auto Insurance, Homeowners Insurance, and Life Insurance with great coverage and a rate that makes sense. We truly appreciate you choosing State Farm, and we’re here anytime you need a policy update, coverage review, or help with the next step."
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Ollie

January 23, 2026

5  out of  5
rating by Ollie
"I highly recommend State Farm Insurance agent Kaitlin Ball, she wonderfully responsive and provided personalized attention and care. I felt confident that she was giving us excellent representation. After 4+ decades with USAA are looking forward to having reasonable home and auto rates with State Farm."
We responded:
"Thank you so much for the kind words and for choosing State Farm especially after 40+ years with USAA. Kaitlin will be thrilled to hear she made the transition feel easy, responsive, and truly personalized. We’re honored to help with your State Farm Auto and Home insurance, and we’re excited to keep earning that confidence!"
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Matthew Shaw

January 17, 2026

5  out of  5
rating by Matthew Shaw
"Kaitlin saved me over 60% on my auto insurance! I literally can’t believe I was overpaying by that much. Thank you for your amazing help!"
We responded:
"Thank you so much! We’re thrilled Kaitlin saved you over 60% on your auto insurance. So glad we could help!! Welcome to State Farm! "