State Farm® Insurance Agent Autumn Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Nereida Cardenas
July 7, 2026
""Kaitlin was very Helpful and knowledgeable. Saved me extra money on my car and renters insurance. I highly recommend her for all your insurance needs"
"Thank you for the kind words! We’re so glad Kaitlin could help you save on your State Farm Auto Insurance and State Farm Renters insurance. She brings that same knowledge and care to every client. We appreciate you taking the time to leave a review and look forward to continuing to serve your insurance needs!"
Kyle Wilson II
July 2, 2026
"Great service! Talia helped me with every step and didn’t miss anything, very professional, patient, and persistent through this process. Couldn’t thank her enough"
"Thank you for the kind words, Kyle! We’re so glad Talia’s thoroughness and patience made the process smooth for you. She brings that level of care to every client. We appreciate you taking the time to share this, and we’re here whenever you need us."
Alai Siva
June 30, 2026
"Gema was very professional helpful make me save a lot money her service excellent"
"Thank you Alai for the kind words! We’re delighted Gema was able to help you find real savings on your State Farm Homeowners insurance while delivering excellent service. That’s exactly the experience we aim for. We’ll be sure to share your feedback with her. Thanks again for taking the time to leave a review, and welcome to the agency!"
Charles
June 29, 2026
"I have had a State Farm policy on my house since 1988 when it was built. I did an addition and remodel in 2005 and 2006 which expanded the square footage. When I received an updated summary of replacement cost estimate, it was missing information that led to a large discrepancy in estimated replacement cost, compared to the replacement cost used on premiums I have paid for many years. The updated estimate they provided had square footage that was about half of the actual square footage and did not have interior features that corresponded to the actual features.
I spoke with Jude Santos in an attempt to get data corrected, as requested in the email."
"Thank you for your review, and 37 years insured with State Farm means a lot. A remodel that changes square footage and features is exactly the kind of thing that should get caught and corrected, and I’m glad Jude was able to dig in and get your estimate matched up to your actual home. We appreciate you trusting us with it since 1988. We’re here to assist!"
Jennifer Gutierrez
June 26, 2026
"As someone who used to think insurance was expensive and confusing, I was blown away to learn that it doesn't have to be! All thanks to Gema at State Farm.
As I've gotten older, I recently became more interested in learning about life insurance, so I reluctantly made the call, not knowing what to expect. Thankfully, I was greeted by Gema, who was incredibly kind, patient, and knowledgeable from the very beginning.
What impressed me most was that she took the time to understand what I was comfortable paying instead of trying to sell me something outside of my budget. She found me a life insurance policy that fit comfortably within my price range, and when we bundled it with my auto and renters' insurance, both monthly payments were actually lower than what I was already paying!
She made me feel comfortable asking questions, and her responses were always thoughtful and informative. If there was ever something she wasn't completely sure about, she was honest, told me she would get back to me, and she always followed through.
I genuinely appreciated her excellent customer service, honesty, and willingness to educate me throughout the entire process. What I expected to be a confusing experience ended up being incredibly easy and stress-free. If you're looking for someone who truly listens, respects your budget, and goes above and beyond for her clients, I highly recommend working with Gema!"
"Thank you so much for taking the time to share this. We’re thrilled to have Gema on our team. She takes real pride in listening first and making sure every customer feels informed and comfortable with their decisions.
Honesty and education are at the heart of how she works, and it means a great deal to know that came through for you, especially the follow-through on every question. We’ll be sure to pass your kind words along to her.
Thank you for trusting our office. Welcome, and please don’t hesitate to reach out anytime."
Mary Thomas Jackson
May 25, 2026
"Needed to rent a car for a trip, so I called my agent to confirm my coverage for rental insurance. I spoke to Hannah, who was new to the office, very courteous, and eager to answer my questions. Within a short time, she not only carefully looked over my policy to confirm that I was currently covered, but also to suggest that I add “loss of coverage” for the time I had the car. She explained that it would cover any charges to me for the loss of time the rental might incur if it needed to be repaired from an accident. Was less than $10 after prorating the extra cost to my policy and an excellent suggestion. Was wonderful to get such thorough service and important coverage for something I didn’t even know I needed. Appreciated my agent’s knowledgeable staff😊"
"Thank you so much for taking the time to share this wonderful feedback! We’re thrilled to hear that Gema provided you with such thorough and attentive service. She truly exemplifies the kind of care we strive to give every client not just answering your questions, but proactively making sure you had the right coverage for your trip. That “loss of use” protection is such an important and often overlooked add-on, and we’re glad she was able to explain it clearly and get it added for you at a minimal cost. We hope you had a fantastic trip, and we look forward to continuing to serve you!"
Dai Xuan
May 8, 2026
"I had a great experience working with Sandy as my insurance agent. She was very helpful, professional, and patient throughout the whole process. She explained everything clearly and helped me find a great car insurance policy at a good price. Highly recommend"
"Thank you so much for your kind words! We're thrilled to hear that Sandy provided you with helpful, professional, and patient service. It's wonderful that she was able to clearly explain everything and help you find a great car insurance policy at a good price. We truly appreciate your recommendation! If you ever need assistance in the future, please don't hesitate to reach out."
Jay
April 24, 2026
"Kaitlin was very Helpful and knowledgeable and very patient and worked with me to save extra money on my car insurance. I’d work with her again. I highly recommend her for all your insurance needs"
"We’re so glad to hear Kaitlin provided such a helpful and patient experience while finding you savings on your car insurance. She truly cares about making sure our customers feel confident and well taken care of. We appreciate your recommendation and are always here whenever you need us! Thanks Jay!"
Ryley Pusey
April 22, 2026
"Kaitlin is amazing to work with. She not only got us better coverage for our home, auto and boat, but also saved us a large amount of money for the year. Thank you, Kaitlin!"
"Thank you for the kind words! We’re so glad Kaitlin was able to help you secure better coverage for your home, auto, and boat while also finding meaningful savings. She truly cares about making the process clear and worthwhile. We appreciate your trust in us and are always here if you need anything!"
Jesse Fulwiler
April 21, 2026
"State Farm helped me work through the purchase of homeowners insurance and all that entails. Ended up moving my auto policy over to them as well. Kaitlin Ball was patient and great to work with as we moved through the process. I never thought insurance conversations would be fun but she nailed it. Thanks again Kaitlin!"
"Jesse, thank you for sharing this! We’re so glad we could help make your homeowners insurance purchase a smooth process, and even better that we were able to bring your auto coverage over too. Thanks for trusting enough to make the switch! Looking forward to working with you!"
Sandy Ng
April 21, 2026
"Staff very helpfull and knowledgeable"
"Thank you, Sandy, for your awesome feedback!"
Brian McCormick
April 15, 2026
"Kaitlin was super easy to work with and helped us do a thorough review of our policies. She helped us explore our best options and save us money at the same time. We highly recommend her"
"Thank you for the thoughtful review! We’re so glad Kaitlin made the process easy and took the time to walk through your policies thoroughly. Helping you find the right coverage while saving money is exactly what we aim for. We truly appreciate your recommendation!"
Brian Schrantz
April 14, 2026
"This was a 5 star experience. Kaitlin was very nice, informative, and knowledgeable about all aspects of insurance."
"Thank you for the 5-star review Brian! We’re so glad to hear Kaitlin provided such a helpful and knowledgeable experience. We truly appreciate you trusting us with your insurance needs and are always here if you need anything!"
Franziska Womack
April 14, 2026
"KATLIN WAS VERY HELPFUL MADE MY INSURANCE BUYING A GREAT EXPERIENCE SHE DID A GREAT job"
"Thank you for sharing your experience, Franziiska! We’re so glad Kaitlin made your insurance experience smooth and enjoyable. That’s exactly what we strive for. We truly appreciate you trusting us with your coverage and are always here whenever you need us!"
Jason Kruly
April 13, 2026
"Kaitlin was extremely helpful"
"Kaitlin will love hearing this. Thank you! We’re so glad she was able to help and make your experience a smooth one. We truly appreciate you choosing our office and trusting us with your insurance needs."
Haley Harrington
March 24, 2026
"Katie was great"
"Thank you for the kind words! We’re so glad to hear Katie took great care of you. She truly goes above and beyond to make sure everything is clear, smooth, and stress-free. We appreciate you trusting us with your insurance needs!"
Jamie Orendor
March 12, 2026
"Kaitlin was awesome! I had really bad issues with my previous ins. so I called Kaitlin told her what was happening and she took the time to straighten everything out and even lower our policy $100. I appreciate everything she has done. I loved that I could talk to her and didnt feel rushed. Thanks so much Kaitlin!!"
"Thank you so much for sharing this! We’re really glad Kaitlin was able to help turn a frustrating insurance situation into a smooth one. Taking the time to listen and make sure everything is straightened out is exactly how she approaches her work, and we’re lucky to have her on our team. We appreciate your trust and are always here whenever you need us!"
Juan Rios
March 6, 2026
"Kaitlin es muy amable, atenta y muy paciente para atendernos. Nos respondió todas nuestras preguntas y dudas con mucha amabilidad. Nos dio muy buenas opciones, se los recomiendo.
Gracias Kaitlin"
"We’re so glad Kaitlin was able to make the process easy and help you find the right coverage. Providing clear guidance and responsive service is exactly what we strive for when helping people with their State Farm Auto Insurance and other coverage needs. We truly appreciate the recommendation!"
Ethan Scaramozzino
February 26, 2026
"Kaitlyn was a breeze to work with and a nice breath of fresh air. She managed to save me $275 a month in a matter of minutes. Rare to find someone like her nowadays with the constant robot calls and automated services companies use.. 5 stars isn't enough. Extremely grateful!"
"Thank you so much for the kind words! We’re thrilled to hear Kaitlyn made the process easy and helped you save $275 a month. What a win! We pride ourselves on real conversations and personal service, not robots or call centers, so this means a lot. We’re grateful for the opportunity to serve you!"
Barbara Bohart
February 25, 2026
"Kaitlin was great. Very thorough, knowledgeable and friendly"
"Thanks for your lovely review, Barbara! I’ll be sure to share this with Kaitlin. We’re so happy you chose State Farm as your insurance provider. Welcome!"
Eli
February 23, 2026
"I really appreciate Autumn and her whole team. Shout out to Talia! They've been really helpful with details about my car and rental insurance. They always respond quickly. And I like the convenience of communicating by text rather than phone or email for most things. Great people and I definitely recommend them!"
"Thank you so much for your kind words and recommendation, Eli!
Talia will love the shoutout! She works hard to make your auto and renters insurance simple and stress-free. We’re so glad texting makes communication easy and convenient for you.
We’re always here whenever you need us!"
Moriah Rose
February 13, 2026
"Kaitlin was wonderful to work with and provided us with a great quote for our new home. She was friendly, professional, and very easy to talk to throughout the process. There was a brief moment of confusion regarding a verification request, but Kaitlin was helpful and made everything feel straightforward. Overall, a very positive experience."
"Thank you for the kind words! We’re so glad Kaitlin was able to provide a great quote for your new home and make the process easy and comfortable. We appreciate your patience during the brief verification confusion and are happy she was able to quickly clear things up. We’re here anytime you need us! "
Herbie Rodriguez
February 13, 2026
"I had a great experience working with Kaitlin as my insurance agent. She was very kind, professional, and extremely helpful throughout the entire process. She took the time to answer all of my questions clearly and made sure I understood everything. I really appreciated how responsive she was. She always kept me updated and followed up with me when needed. She made the whole experience smooth and stress-free. I truly appreciate all her help and highly recommend Kaitlin to anyone looking for a knowledgeable and trustworthy insurance agent!💯😬"
"We’re grateful you trusted us with your State Farm Auto Insurance, and we’re so glad Kaitlin’s professionalism, responsiveness, and follow-through made a difference. That’s exactly the experience we strive to provide every day. Thank you again for your recommendation!"
Santiago Mata
February 11, 2026
"There were able to lower my price car insurance, and added life insurance for a much lower price. Thanks kaitlin."
"We’re so glad we could help lower your State Farm auto insurance and add State Farm life insurance at a better price. That’s exactly what we’re here for. Kaitlin will be so happy to see this! Thanks again!
"
Brenda Kee
February 10, 2026
"Kaitlyn was so kind and efficient! I would definitely recommend her to anyone looking for a new policy!! Thank Kaitlyn…"
"Thank you so much for your kind words!We’re so glad Kaitlyn made the process smooth and efficient for you. Your recommendation means the world to us. We truly appreciate your trust!"