State Farm® Insurance Agent Autumn Nelson

"Becka is awesome! I met her through my son because i was looking for new car insurance, end up with a new car insurance and life insurance. She is very helpful would definitely recommend her to anyone in a heartbeat!!! She even answer question out of her own free time :)"

"Becka was very helpful and professional. She help me out with such a incredible life insurance policy, i never thought of having life insurance until she brought it up to my attention when she was helping my mom with her car insurance. Would definitely recommend this place!!! Autumn and her team are the best, specially becka!!!!"

"I had the pleasure of dealing with Becka from this office and she was absolutely phenomenal! She was everything you could ever want in a service agent. We could use about 3 billion more of her. Anyway I greatly recommend this office. I was with Geico for years and they ended up outright stealing and lying to me. They told me that I would have to take my license plate on my Ford Explorer back to the DMV before I could cancel my insurance, which is 100% a lie. I live in Washington State and you can cancel your insurance at any time for any reason. So when I confronted them about it and they denied they lied I decided to go to Progressive and for the first year that was okay but then they raised my rates $31 a month for the legal required minimum. I went from paying $45 a month to $76 a month on an 18-year-old car. Which is absolutely ridiculous. Then they told me a bunch of lies like I would have to sell my car before I could get comp only, I would need to get a second auto if I wanted to put one in storage. All kinds of BS. Then out of the blue State farm gave me a call because I had did the comparing rates. Not only did they listen to my phone message, which a lot of businesses do not, they just use auto dial / chat bots, but she actually texted me. I am deaf, I say that on the message and why the need to text instead of calling. She took me step by step through the oh so fun enrollment, was warm, bright, patient, professional and quite funny. Very welcome change from the slavering greed monkeys at Progressive and GEICO. I never heard once "we can't do that" or "we don't offer that". I told her what I wanted to do, I'm a biker so in the summer I do not use my car, but I don't use my bike in the winter. Becka and Autumn made it happen. I pay $85 for full coverage on my Harley plus same coverage on my Acura MDX as Progressive who wanted $76+ for just the legally required minimum (PL / PD) on the just MDX! $55 for Acura instead of $76 and $28 vs $27 for Progressive. Plus nn the winter I can drop the coverage on my bike to just comp, and do the same with the Acura in the summer. Progressive doesn't allow for either. I hope to be a client of Autumn and Becka for many years! The only way I could be happier is if I could get that same price for full coverage on both vehicles. I highly recommend this branch / office / agents!"

"I had such a great experience working with Becka. She helped me through the process to get my car insurance and even helped me how I could save, can’t get better than that. The communication was amazing"

"Absolutely fantastic customer service, everytime! Need guidance with your insurance options? Look no further! Give Autumn or Becka a call today! Kind, knowledgeable, very reliable. Thank you again, Becka for all your assistance on my insurances. You're a rockstar!"

"This agency has gone out of their way to help us get a new policy at an incredible rate. Professional, competent, cheerful and so helpful. I would recommend them to every one i know. Excellent work from the whole staff and extra kudos to Becka. 5 +++ stars."

"It’s almost impossible these days to receive the help and service that Becca provided. Extremely responsive and being so knowledgeable was very reassuring! Their rates were quite a bit less for the same coverage. Kudos to Becca and this agency!"

"Always very kind and handle everything I need with efficency and excellence everytime for years now. Thank you Chloe for your amazing assistance."

"Switching my insurance company to State Farm was an easy seamless process. My questions were answered completely, as well as providing additional questions that I hadn't known to ask but will serve me well. Autumn was personable, approachable, professional, and easily accessible. I immediately had the feeling of trust in our conversations."

"Autumn is great, but her assistant Chloe is unnecessarily rude and refused to stop contacting me after my family decided against adding a life insurance plan to the policies we have with State Farm. She’s been told no by both family members involved multiple times and is still sending messages implying that I don’t care about my family because we decided to go with a different option. My previous experiences with Autumn have been fine but if we have to deal with Chloe to continue working with Autumn looking at other options feels worthwhile."

"Autumn was very helpful and knowledgeable in her field. Going out of her way to update on my purchase of cars n home insurances"

"So, Thanks to Autumn and her team, I was able to get all of my insurance needs efficiently and painlessly. It took a lot to transfer a bunch of my Farmer's insurance coverages over, but not only did she help me transition, but also, she was able to save me a lot of moneyyyyy. Thankful for this amazing office! Strongly recommend them!"

"Autumn is a great communicator and saved me some money with higher coverages - win win."

"I am new to Washington and Talia Tait has been especially helpful in getting my insurance needs taken care of. Aside from being extremely friendly, she is also excellent at her job."

"I was referred to Autumn by a friend and they didn't disappoint. Grant at this office helped me chose the right policy for me, adviced me on some of the ways I could lower the insurance price, and was quick to add new vehicles to my policy when needed. Will definitely recommend to everyone!"

"I have been with these folks for over two years. The other half of my family has been with them for over 8 years. This is by far the most amazing experience in the insurance industry. Thank you Chole... Thank you Autumn..."

"Grant Ingulls helped me with the purchase of the home insurance in Washington State. He worked with the loan officer to make sure they get what they need to close the loan and I really appreciate that. The insurance rate is also very reasonable!"

"I've been with statefarm for over three years, and I've always received very good service, I'm very grateful for Chloe's excellent work, always available and quick to help."

"Autumn Nelson’s State Farm office goes above and beyond for my insurance needs. I appreciate the quick and friendly response to my messages, calls and emails. They’re always available when I call, and actually answer phones. Thank you Autumn for creating a wonderful office!"

"Decided to make the switch to State Farm a few months ago and I am so glad that I did! I wasn't unhappy with the last company but I didn't know what I was missing out on until Autumn went over my policy with me... Let's just say I feel a huge sense of relief knowing that I'm now actually covered when I'm out driving around and I couldn't be more grateful to Autumn for her help and guidance. She responds quickly when I have questions and it's a seamless process making any changes that I might need. Working with Autumn has made me realize that not all insurance agents are made the same! I don't feel like just another number here."

"Carla Sullivan is a wonderful agent. She did a thorough job of looking at what I had and matched or bettered my coverages at a substantial savings. She is very personable and fun to talk with. I look forward to working with her in the coming years."

"Great customer service. Carla is amazing. She is persistent, patient and very kind ."

"I had insurance with Geico for 9 years and then for the next renewal they nearly doubled my rate. Almost immediately after I hung up with them I got to call from Carla Sullivan at Autumn Norwood State farm offering me way better coverage with minimal deductible at half the price. She even offered to get on a three-way call with Geico to help straighten things out. Anyway, I can't say enough good things about their pricing and service and Carla. If you're a careful driver they also offer a free device that keeps track of your driving and you can get another 30% off that way. I could go on but I guess that's enough for now. Thank you again Carla! Larry Cohn"

"Excellent service! and very attentive to details. they gave me very good suggestions suited to my usage. one of the best agents i worked with so far special thanks to Carla!"

"I usually don't leave reviews, but Autumn is always great to work with. She is always quick to respond when you email her and she is kind and understanding."