State Farm® Insurance Agent Autumn Nelson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Eisenmann
November 5, 2025
"Chloe provides outstanding service for me. She is helpful, responsive and always has the answers I need. She is a pleasure to work with."
Linda Brown
October 31, 2025
"Kaitlyn was a huge help to me. Made everything very clear and very friendly. Looking forward to working with State Farm."
"This made our day, thank you! Kaitlin prides herself on clarity and friendliness, and I’m glad that shined through. We look forward to being here for you whenever you need us."
Kelly R Bainard
October 31, 2025
"Awesome customer service very friendly and understanding"
"Wonderful to hear you had a great customer service experience! We’re happy you partnered with our agency, Kelly. "
mario vera
October 30, 2025
"Kaitlin had great service and was very helpful and quick!"
"Service should be simple and swift. Delighted Kaitlin delivered both. Thank you for letting us serve. "
Amanda Banning
October 29, 2025
"I was able to get homeowners insurance almost 60 PERCENT CHEAPER with higher coverage using State Farm Insurance. Insurance Rep Kaitlin was knowledgeable and informative through the whole process. Thank you for all your hard work"
"Wow, 60% savings and higher coverage?! Kaitlin is a rockstar, and I’m so glad she made everything clear and easy. Thanks for choosing our team; we’re honored to protect what matters to you. "
Lindsay Long
October 29, 2025
"Kaitlin was very helpful. Gave me all the info I needed to make a decision and was very accommodating to my needs."
"Thanks for sharing, Lindsay! Kaitlin is dedicated to being helpful and making sure our customers have the comprehensive coverage they need. Welcome!"
Sandy Millican
October 28, 2025
"Kaitlin was an absolute dream switching my auto and home insurances over. I had put off changing because it all seemed so daunting but she made it so easy, plus answered all my questions with absolute clarity. Thank you Kaitlin for all your help plus saving me money and actually increasing my coverage at the same time. Sandy"
"Hi Sandy, Thank you so much for sharing this! Kaitlin will be thrilled to hear how easy she made the process for you. We know switching insurance can feel overwhelming, so it’s wonderful to know her care and clarity made all the difference. We truly appreciate your trust in us and are so glad we could increase your coverage while saving you money!"
Connie Dao
October 22, 2025
"I have worked with Talia for over 5 years and she is the sweetest and most attentive agent I’ve ever had! She is prompt, shows that she values my time, personable, and makes everything so easy to understand. She just gets things done promptly which I just appreciate! Unfortunately I moved to a different state and couldn’t keep her as my agent. But if I ever returned to Washington, would definitely seek her out again. SHES THE BEST!"
"This means the world! Talia truly cares about her customers, and your words reflect that perfectly. We’ll miss you here in WA — but if you ever come back, we’ll save you a spot with Team Nelson!"
Brian Daines
October 21, 2025
"Kaitlin was fantastic!! Incredibly responsive and helpful! Would recommend every time."
"Thanks for sharing your experience, Brian! So happy Kaitlin provided an exceptional customer experience. We’re excited to partner with you at our agency! "
Darcie Wilcox
October 17, 2025
"Kaitlin was outstanding! Great customer service, quick to answer questions, and made switching insurance companies a breeze!!!"
"Thanks so much! We’re glad Kaitlin made the switch easy and provided great service. We appreciate you being part of our State Farm family!"
Emily Plemons
October 17, 2025
"Kaitlin was so kind and patient, helping me to find the right coverage! The best service !"
"Thank you for sharing your feedback! We’re delighted to hear that Kaitlin delivered such professional and attentive service. She’s always dedicated to making insurance simple and stress-free, and we’re glad you’ll be reaching out to her again whenever you need support."
Javy Arriaga
October 17, 2025
"Professional Costumer Service Provided by Miss Kaitlin , will definitely call Kaitlin for any help ."
"Thank you for taking the time to share your experience! We’re glad to hear that Kaitlin provided such professional and helpful service. She’s always happy to assist and we look forward to being here whenever you need us."
Katie
October 16, 2025
"Amazing customer service. Chloe has always been incredibly attentive and responsive to all of my questions and needs."
"Thank you, Katie! We’re so glad Chloe’s attentive service has made such a great impression. We appreciate your trust in our team!"
Susan B
October 16, 2025
"Kaitlin Ball was very helpful in finding us the best price for our insurance. She was very nice and got it done very quickly for us!"
"Thank you for sharing your experience! We’re so glad Kaitlin was able to help you find great coverage quickly and with care. We truly appreciate your trust in our agency!"
Abigail J
October 16, 2025
"Thank you to Kaitlin for her customer service and responsiveness as she helped me navigate which insurance bundle would work best for me!"
"Thank you for your kind words! We’re so glad Kaitlin could help you find the perfect insurance bundle. We appreciate your trust in our team!"
Gregory Whitman
October 15, 2025
"I emailed Kaitlin around 10AM. I received a a response within 10 minutes. By 12PM I had a quote for the finance officer for my new home, and had my auto insurance transferred. I was only looking for a quote for the home. But overall I saved $100/month on my auto insurance and added a vehicle, and 43% off the quote from my existing insurance company for my home insurance. Thank you very much, Kaitlin."
"Wow — thank you for sharing this incredible experience! 🌟 We’re so glad Kaitlin was able to respond quickly and make the process smooth from start to finish. Saving you money and simplifying your insurance across home and auto is exactly what we aim for. Congratulations on your new home, and thank you for trusting Kaitlin and Team Nelson to protect what matters most! 🏡🚗❤️"
Dale Summers
October 15, 2025
"Kaitlin is an absolute professional. Super helpful. Answered all of my questions. Delightful to work with. Very knowledgeable. Easy process. Kept line of communication ongoing and attentive without being overbearing. Great service."
"Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our team helpful, knowledgeable, and easy to work with. We believe communication and care go hand in hand, and it means the world that it came through in your experience. We truly appreciate the trust you’ve placed in us and look forward to continuing to serve you!"
Candice Champion
October 14, 2025
"Chloe is amazing there I love this state farm they help me with so much stuff. Thank you so much for everything 💖🙏"
"Chloe is the best! Thanks for the kind review. I’ll be sure to share with Chloe how helpful she’s been to you! Thanks Candice! "
Terry McDonnell
October 14, 2025
"Kaitlin did an awesome job of saving me money. She also provided me the coverage I need on my vehicles.... Great customer service to... Thx Autumn"
"Thanks for your awesome review, Terry! Kaitlin excels at customer service in our office. I’m happy you’re satisfied with your coverage and overall experience with our agency. We are so happy you chose us! "
Janel Roth
October 10, 2025
"Hi there!!:). I was able to find this amazing insurance agent Kaitlin Ball through Autumn Nelson’s State Farm Insurance Agency. When I was looking for insurance for my car and home, Kaitlin was very quick at calling me to try to help me, and she has been great at returning calls and being a great support with my insurance needs!!!:). She was kind, caring, knowledgeable, and was a huge help and superb at her job!!!:). She immediately sent over an official quote so I could even compare with other agencies, and went out of her way to send everything to me and who I needed the documentation sent to, and she is very efficient!! She is lovely to talk to and speaks highly of her coworkers and agency she represents. I would highly recommend Kaitlin Ball and Autumn Nelson State Farm Insurance Agency to others who are in need of great coverage for an affordable price!!!:). Thank you Kaitlin!!!:). Have a great day!!!:)"
"Thank you so much for your kind words and for taking the time to share your experience! 🌟 We’re thrilled to hear that Kaitlin provided such caring, knowledgeable, and efficient service while helping you with your home and auto insurance. She truly takes pride in going above and beyond for our customers, and it means the world to see that shine through. We appreciate your trust in our agency and your thoughtful recommendation — we’re so glad to have you as part of our State Farm family! ❤️ — Autumn Nelson, State Farm Insurance Agency"
Maria Salgado
October 4, 2025
"She’s very helpful, very patient that you don’t feel getting pressure. She’s knowledgeable with her job. I highly recommend her."
"Thank you so much for your kind words and recommendation! We’re so glad to hear you felt supported without any pressure — that’s exactly how insurance should feel. Knowledge, patience, and genuine care are what we strive for every day. We truly appreciate you choosing our team!"
Georgia Virden
October 3, 2025
"I was looking for a better auto insurance, Kaitlin was and is a great person, very plight Curtis and very helpful. Thank you very much."
"Thank you for your feedback, Georgia! I’m thrilled we were able to offer you better Auto Insurance with excellent customer service. Kaitlin is as good as they come! Looking forward to working with you."
Georgene Ford
October 2, 2025
"Great customer service and explanation of coverage."
"Thanks for your awesome feedback Georgene! So happy Kaitlin provided excellent customer service while explaining your Auto and Motorcycle coverage with State Farm. Welcome to our office! "
Ronald Andres Gimenez Serrano
September 30, 2025
"buena actitud y una excelente servicio al cliente quedé encantado con el servicio de la señorita kaitlin"
"¡Gracias por compartir su experiencia! Nos alegra mucho que la actitud y el compromiso de proporcionar un excelente servicio al cliente de Kaitlin le hayan causado una impresión tan positiva. Agradecemos sus palabras tan amables y la oportunidad de servirle. "
Tessa Reeder
September 30, 2025
"Kaitlin was very helpful and responsive and was able to secure us rates for our house and vehicles that provided better coverage at a lower cost than our previous insurance provider. Glad we were able to work with a local agent!"
"Thanks for the great review! Kaitlin did an awesome job making sure you’re covered and saving money. We’re glad to have you with our local State Farm family!"